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Legal

Privacy policy

This policy explains what personal information [[LEGAL ENTITY NAME]] collects when you use this website, how we use it, and the choices you have.

Pending review. This page is drafted but has not been reviewed by a qualified reviewer, and the [[BRACKETED]] items still need to be supplied.

1. Who we are

[[LEGAL ENTITY NAME]], [[REGISTERED ADDRESS]]. For any privacy question, contact [[SUPPORT EMAIL]].

2. What we collect

  • Account information — name, email address, organization where provided, and the research-use and age declarations you accept at registration, together with the date of acceptance.
  • Order information — items ordered, billing and shipping address, order history and correspondence.
  • Payment information — handled by our payment provider. We do not store full payment card details.
  • Technical information — IP address, browser and device information, and pages visited, used to operate and secure the site.

3. How we use it

To create and administer your account; to verify eligibility; to process, dispatch and support your orders; to keep records required for regulatory and payment-processing purposes; to detect and prevent fraud and abuse; and to improve the site.

4. Who we share it with

We share personal information only as needed to run the business: with our hosting and email providers, our payment provider, and the carriers who deliver your order. We do not sell personal information. We may disclose information where required by law.

5. Cookies

We use cookies that are necessary for the site to function — signing you in, keeping your order, and securing forms. We do not use advertising cookies.

6. How long we keep it

Account and order records are retained for as long as your account is active and thereafter for the period required for tax, accounting and regulatory purposes. Technical logs are retained for a short period and then deleted.

7. Security

The site is served over TLS, access to pricing and ordering requires an account, and administrative access is restricted. No system is perfectly secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law you may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to retain it. Contact [[SUPPORT EMAIL]].

9. Children

This site is not directed to anyone under 21 and we do not knowingly collect information from them.

10. Changes

We may update this policy. The current version is always published here.